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2016 Services and Measures Value Report Card

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SERVICES

Three Core Components

Radiologic Associates of Fredericksburg is committed to providing services of the highest valueto our community by focusing on three core components: Compliance, Satisfaction, and Quality.

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  • RAF physicians attend an annual physician coding in-service
  • 100% of technologists complete radiation safety training at the time of hire
  • 100% of providers and staff complete annual HIPAA Privacy and Security training
  • RAF has a dedicated compliance committee that assesses compliance metrics including coding accuracy, medical necessity, and regulatory and statutory conformance
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  • RAF physicians regularly meet with other specialists to develop programs that increase the quality of clinical services.
  • Order Facilitator successfully indexed 43,080 faxes at Medical Imaging of Fredericksburg, LLC locations, enhancing referring physician communication from orders to results.
  • RAF Physicians are evaluated through a Physician Workplace Relationship survey, which is designed to assess employee perception of physician workplace relationships.

Of 31 RAF Physicians, 26% scored above a 95% rating, and 45% scored above 90%. The median score for all RAF Physicians was 89%.

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American College of Radiology (ACR)
RAF physicians actively participate in community and healthcare conferences regularly, to include: TAVR, VHVI, Primordial, General, Breast, and Thoracic Cancer Conferences, and the Regional Cancer Conference.
RAF facilities have achieved accreditation by the American College of Radiology (ACR) in areas including:
  • Clinical Correlation
  • MRI Safety Questionnaire
  • PMs
  • Professional Requirements/CMEs
  • Report Review
  • Mammography Machine
  • Ultrasound (Breast, OB, GYN, General, Vascular)
  • Breast MR
  • MRI
  • CT (Centers of Excellence included)
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Procedure volume
Radiologist and employee FTEs
Number of imaging centers
Number of hospitals served

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MEASURES

Satisfaction

Radiologic Associates of Fredericksburg continuously evaluates performance through specific Satisfaction and Quality Measures

.

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Employee Satisfaction

4.21 out of 5

Medical Imaging of Fredericksburg ranked among the top five of all MWHC departments.

Medical Imaging of Fredericksburg employee satisfaction had a power item score of 4.21 out of 5.00, achieving Tier 1. This score was based on data compiled through Press Ganey.

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Patient Satisfaction

On average, 2016 Patient Satisfaction Scores were reported in the 96th percentile for Medical Imaging of Fredericksburg (via Press Ganey) and at 98 percent for VIVA.

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Referring Physician Satisfaction

RAF actively reaches out to referring physicians to gain valuable feedback on ways to better serve referring physicians and patients. In addition to sending regular surveys to referring physicians, RAF physicians also make frequent visits to referring physician offices, with a total of 32 visits in 2016.

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Timeliness of Obtaining – RAF

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Timeliness of Obtaining – National Average

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Performance of Services – RAF

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Performance of Services – National Average

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Accuracy of Results – RAF

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Timeliness of Obtaining – National Average

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MWH Medical Staff Survey: Radiology services achieved high performance scores in the 2016 Press GaneyMedical Staff Survey at Mary Washington Hospital.

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MEASURES

Satisfaction

Radiologic Associates of Fredericksburg continuously evaluates performance through specific Satisfaction and Quality Measures

.

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Employee Satisfaction

4.21 out of 5

Medical Imaging of Fredericksburg ranked among the top five of all MWHC departments.

Medical Imaging of Fredericksburg employee satisfaction had a power item score of 4.21 out of 5.00, achieving Tier 1. This score was based on data compiled through Press Ganey.

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Patient Satisfaction

On average, 2016 Patient Satisfaction Scores were reported in the 96th percentile for Medical Imaging of Fredericksburg (via Press Ganey) and at 98 percent for VIVA.

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Referring Physician Satisfaction

RAF actively reaches out to referring physicians to gain valuable feedback on ways to better serve referring physicians and patients. In addition to sending regular surveys to referring physicians, RAF physicians also make frequent visits to referring physician offices, with a total of 32 visits in 2016.

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Timeliness of Obtaining – RAF

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Timeliness of Obtaining – National Average

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Performance of Services – RAF

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Performance of Services – National Average

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Accuracy of Results – RAF

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Timeliness of Obtaining – National Average

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MWH Medical Staff Survey: Radiology services achieved high performance scores in the 2016 Press GaneyMedical Staff Survey at Mary Washington Hospital.

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